Terms of Sale

LOVE HOUSE LLC – TERMS AND CONDITIONS OF SALE

These Terms and Conditions shall apply to all sales purchased from Love House. By purchasing or placing an order with Love House, you are agreeing to the following terms and conditions. Love House LLC reserves the right to change these Terms and Conditions at any time, and Buyer agrees to the most current version as published on the Love House website.

I. DEFINITIONS

In this document, the following words shall have the following meanings:

  • “Buyer” means the person or entity who buys Goods.

  • “Seller” refers to Love House LLC.

  • “Goods” means the product(s) supplied by the Seller to the Buyer.

II. GENERAL

  1. These Terms and Conditions apply to all sales of Goods by Seller to Buyer to the exclusion of all other terms, including any standard or printed terms tendered by Buyer.

  2. Any variation or special condition must be agreed to in writing by both parties.

  3. Seller reserves the right to modify, update, or amend these Terms and Conditions at any time without notice. The version published on the Love House website shall be deemed the current and governing Terms and Conditions.

III. PAYMENT

  1. Payment in full to Seller is required prior to the release of Goods to Buyer.

  2. No Goods will be released or shipped until Seller has received full payment, including any applicable shipping, duties, taxes, or storage fees.

  3. All payments must be made in U.S. Dollars unless otherwise agreed to in writing.

  4. Late payments by Buyer may incur finance charges or penalties

IV. PRODUCT

All Love House pieces are handmade and produced to order. Photographs and listings are representative only and may differ from the actual product received.

  1. Custom Production and Variations
    Due to the handmade nature of production, minor variations in material, tone, finish, or dimension may occur. These variations are not considered defects but rather characteristics of artisanal craftsmanship.

  2. Dimensional Tolerances
    Custom dimensions are available upon request. However, tolerances of up to one inch may occur in handmade production.

  3. Approvals and Revisions
    Custom drawings, material sourcing, or samples require a deposit to begin. After two revisions, additional costs may apply.

  4. Lead Times
    Lead times are estimates only and begin upon final approval of drawings and dimensions. Additional changes may extend production timelines or incur extra costs.

  5. Transit and Communication Delays
    Lead times do not include transit time or any delays in communication, approvals, or payments that may hold up production.

V. NATURAL MATERIAL CHARACTERISTICS AND VARIATIONS

  1. Open-Pore and Natural Stone
    Open-pore stones, such as travertine and other unsealed stones, are formed by mineral deposits over time and naturally feature irregularities like fissures, pores, and hairline markings, particularly along straight edges and corners. These variations are inherent to the material and not considered defects.

  2. Solid Wood
    Solid wood pieces may expand or contract due to temperature, humidity, or environmental changes, especially upon delivery. This may result in micro-cracks or minor surface separations in the wood or finish, which typically stabilize over time and are not considered defects.

  3. General Material Variations
    All materials may vary in tone, color, texture, and pattern. Each piece is unique and may differ from samples or photos. These characteristics are part of the handmade process and are not grounds for rejection, discount, or return. Lighting and display settings may affect how finishes look in pictures compared to physical product.

  4. Finish Variations
    Love House and its artists make every effort to represent finishes accurately; however, variations in wood stain, metal patina, and ceramic glaze are unpredictable and result from natural reactions in the crafting process. Buyer acknowledges that any additional refinishing or rework requests will be billed at Buyer’s expense.

  5. Care and Maintenance
    Unless otherwise specified, standard care includes regular dusting and gentle cleaning with a dry microfiber cloth in circular motions. For tougher grime, use a damp cloth with water and a mild diluted soap unless otherwise advised. Avoid pressure, scrubbing, or any abrasive or chemical cleaners unless specifically approved. Buyer is responsible for any damage caused by improper handling or cleaning.

VI. DELIVERY

Due to the varied and global nature of Seller’s Goods, shipping cannot be standardized. Seller strives to provide a smooth logistics experience for Buyer as a courtesy; however, all shipments are fulfilled by third-party carriers, and Seller assumes no liability once Goods are in the shipper’s possession.

  1. Receiving Location and Contact Information
    The shipping address, phone number, and email provided by Buyer and confirmed on the paid invoice shall be used for all shipments. Buyer must ensure all contact details are valid and monitored to receive delivery notifications. Seller is not responsible for delays or fees resulting from failed communications or unresponsive contacts. Buyer is solely responsible for ensuring that the delivery location is accessible, suitable, and properly prepared to receive the Goods, including but not limited to providing accurate and complete information regarding site conditions, access points, dimensions (doorways, hallways, elevators, stairwells), building requirements (including COIs), scheduling constraints, and any necessary labor, equipment, or permissions required for delivery. Seller and its third-party carriers do not guarantee delivery under conditions where access is restricted, impractical, or unsafe. Any failure by Buyer to make the necessary arrangements or disclosures, or any inability to complete delivery due to physical limitations, building restrictions, or scheduling conflicts, may result in delays, storage fees, re-delivery charges, additional labor or equipment costs, or return of Goods, all of which shall be borne solely by the Buyer. Seller shall not be liable for failed or incomplete delivery under such circumstances, and any additional services required to complete delivery must be arranged and paid for by the Buyer.

  2. Shipping Terms
    All shipments are quoted DAP (Delivered At Place) by default. DAP includes crating, freight, and insurance, but excludes duties, taxes, entry fees, inside delivery, unpacking, trash removal, power lift gate service, or appointment scheduling.
    White Glove Delivery is available at additional cost and must be requested in writing. This service includes placement in a pre-cleared area but excludes mounting, wall hanging, electrical connections, or structural alterations unless agreed upon in advance.

  3. Inspection and Damage Reporting
    Buyer is responsible for photographing all packaging before opening. All materials must be retained until claims are settled. Any visible damage must be reported within forty-eight (48) hours of receipt. Failure to do so releases Seller from any obligation to assist with shipping claims.

  4. Tariffs, Duties, and Fees
    All duties, tariffs, taxes, and import-related fees are the sole responsibility of the Buyer and are not included in the purchase price or any shipping quote unless expressly agreed to in writing. Such charges are determined by applicable authorities and are subject to change at any time, including between the date of purchase and the date of entry into customs; Seller does not control, predict, or guarantee these amounts and cannot determine the total due until the Goods are assessed at customs. Buyer is solely responsible for coordinating and paying all customs clearance charges directly with the designated broker or relevant authorities unless otherwise agreed in writing. Any increases, newly imposed tariffs, or adjustments after purchase remain the Buyer’s responsibility. Failure to timely pay may result in delays, storage fees, return or abandonment of Goods, and any resulting costs - including re-delivery, storage, penalties, or administrative fees - shall be borne entirely by the Buyer. Any future governmental rulings, refunds, rebates, or reimbursement programs related to such charges must be pursued solely by the Buyer; Seller shall have no obligation to assist. If Seller elects to advance such fees on Buyer’s behalf, such amounts are immediately reimbursable upon invoice and may include administrative or processing fees, and Seller shall have no obligation to pursue any reimbursement, with all associated costs remaining the Buyer’s responsibility.

  5. Delays and Limitations
    All shipping and delivery timelines are provided as estimates only and are not guaranteed. Seller is not responsible for delays caused by third-party carriers or factors beyond its control, including but not limited to transit delays, scheduling constraints, customs processing, weather, or logistical disruptions. Seller shall not be liable for any direct, indirect, incidental, or consequential damages or losses resulting from such delays, including but not limited to project delays, loss of use, or additional costs incurred by the Buyer or any third party. Shipping delays do not constitute grounds for cancellation, refusal of delivery, or refund.

VII. RISK

Given the handmade and international nature of Love House’s collections, Seller takes great care in coordinating shipments; however, responsibility for the Goods transfers once they leave Seller’s possession.

  1. Transfer of Risk
    Risk of loss, damage, theft, or deterioration passes to Buyer once the Goods are collected by Buyer, Buyer’s carrier, or any shipping company contracted on Buyer’s behalf.

  2. Carrier Responsibility
    Once in transit, the carrier or insurer assumes all liability. Seller may assist with claims as a courtesy but bears no responsibility for delays or outcomes.

  3. Inspection and Acceptance
    Buyer must inspect all Goods immediately upon delivery and report visible damage or loss within forty-eight (48) hours.

  4. Storage and Handling
    If Buyer delays shipment or collection after Goods are ready, risk transfers as of the readiness date. Any subsequent storage or handling is at Buyer’s sole cost and risk.

  5. Insurance
    Buyer is responsible for maintaining adequate insurance coverage from the time risk transfers. Seller is not responsible for uninsured losses once Goods leave Seller’s control.

VIII. TITLE

To ensure clarity and mutual protection, ownership and risk are distinct.

  1. Retention of Title
    Title and ownership remain with Seller until Seller has received payment in full, including all related fees.

  2. Transfer of Risk
    Risk transfers upon delivery to Buyer or Buyer’s carrier, but ownership remains with Seller until payment is cleared.

  3. Right of Repossession
    In the event of non-payment or breach, Seller may reclaim unpaid Goods, with Buyer responsible for all related costs.

  4. Restrictions on Resale or Transfer
    Buyer shall not sell, pledge, or transfer Goods before payment is complete without written authorization.

  5. Insurance Responsibility
    Buyer must insure Goods from the time risk transfers or be liable for any damages after that point.

IX. RETURN OF GOODS

All Love House pieces are custom-made and sold on a firm, non-returnable basis.

  1. Final Sale and Cancellation Policy
    Orders cannot be canceled, modified, or refunded once placed. Seller is not obligated to issue refunds, even if the Buyer’s project, installation, or schedule changes.

  2. Limited Exceptions
    Returns, if approved in writing by Seller, must be in original condition and packaging, with all freight, duties, and insurance paid by Buyer.

  3. Restocking and Fees
    Approved returns are subject to a minimum 25% restocking fee plus any restoration or repackaging fees.

  4. Non-Refundable Deposits
    Deposits are non-refundable once materials are purchased or production begin.

  5. Third-Party Damage or Handling
    Damage caused by carriers, installers, or handlers is not grounds for return or refund.

  6. Material and Finish Variations
    Variations in color, tone, finish, or pattern relative to samples are not considered defects.

  7. Storage and Environmental Damage
    Seller is not responsible for damage due to improper storage or environmental conditions.

  8. Inspection and Acceptance
    Buyer must inspect all Goods upon receipt and report issues within forty-eight (48) hours.

  9. Storage and Abandonment
    Goods uncollected after 90 days of readiness may be deemed abandoned and disposed of without refund.

  10. Chargebacks and Payment Disputes
    Buyer agrees to not initiate chargebacks or payment disputes.

X. WARRANTY DISCLAIMER

Love House will always do its best to assist with damages or repairs within one (1) year of receipt (not installation); however, there is no standard warranty.

All sales are made EXW (Ex Works) unless otherwise specified. Seller is not responsible for any work, repair, replacement, or servicing of Goods after Buyer has accepted and taken possession. Buyer bears all costs related to removal, reinstallation, restoration, or repair.

XI. IMAGERY, INTELLECTUAL PROPERTY, AND USAGE RIGHTS

  1. Usage Rights
    By purchasing a piece from Love House, either directly or through agents representing or acting on behalf of the the Buyer, the buy agrees to grant Seller (Love House LLC and its owners, employees, affiliates, agents, and any others working for or with Love House LLC) the perpetual, irrevocable right to use, reproduce, adapt, modify, display, and distribute any images, photographs, renderings, or other representations of the purchased Goods for any purpose, including but not limited to, marketing, promotional, editorial, and educational uses, in any media now known or later developed.

  2. Intellectual Property Ownership
    All Goods made to order, inventory, designs, artworks, trademarks, trade dress, logos, text, and brand elements associated with Love House LLC or its represented artists remain the sole intellectual property of Love House LLC and/or the originating artist in perpetuity unless specifically agreed upon terms in writing signed by both parties, prior to a sale between the Buyer and Seller. Buyer agrees nothing in these Terms of Sale shall be construed as transferring ownership of such intellectual property to the Buyer upon sale and any licensing rights to the Goods likeness shall be owned by Seller in perpetuity.

  3. Buyer’s Representations and Warranties
    The Buyer represents and warrants that they have obtained and secured all necessary rights, licenses, and permissions from any third parties—including photographers, stylists, designers, or influencers—to permit Seller’s use of any related images, photographs, or representations of the purchased piece. Buyer acknowledges that Seller may reproduce or share such imagery for legitimate business or promotional purposes without further notice or compensation.

  4. Indemnification
    The Buyer agrees to indemnify, defend, and hold harmless Love House LLC, its owners, agents, employees, affiliates, artists, and contractors from and against any and all claims, damages, liabilities, and costs (including reasonable attorney’s fees) arising out of:
    a. Any third-party agreements or restrictions related to imagery or usage of the purchased piece; and
    b. Any intellectual property, publicity, or licensing disputes involving the images, photographs, or representations of the purchased piece.

XII. FORCE MAJEURE

Due to the international and artisanal nature of Love House’s production and logistics, certain circumstances may arise beyond Seller’s control. Seller shall not be liable for any delay or failure to perform its obligations under these Terms if such delay or failure results from causes beyond its reasonable control (“Force Majeure Event”).

Force Majeure Events include, but are not limited to, acts of God, natural disasters, war, terrorism, civil unrest, strikes, labor disputes, governmental restrictions, policy changes, supply chain disruptions, material shortages, shipping or customs delays, pandemics, or failure of suppliers or carriers.

  1. Suspension of Obligations
    Seller’s obligations shall be suspended for the duration of any Force Majeure Event. Any lead times or delivery schedules shall automatically extend for the duration of the delay plus a reasonable recovery period.

  2. Notification and Mitigation
    Seller shall make reasonable efforts to notify Buyer of any Force Majeure Event and will take commercially reasonable steps to mitigate delays.

  3. Termination for Extended Delays
    If a Force Majeure Event continues for more than two (2) years, either party may terminate the affected order. Seller shall refund payments received for undelivered Goods, less non-recoverable costs.

  4. No Liability for Losses
    Seller shall not be liable for any loss, damage, or penalty resulting from delays or non-performance caused by a Force Majeure Event.

XIII. LIMITATION OF LIABILITY

While Love House stands behind the quality and integrity of every piece it represents, the nature of handmade and third-party production means certain limitations apply.

  1. Extent of Liability
    Seller shall not be liable for any indirect, incidental, special, punitive, or consequential damages, including but not limited to loss of profits, business, goodwill, design fees, project delays, or loss of use.

  2. Maximum Recovery
    Seller’s total liability shall not exceed the purchase price actually paid for the specific Goods giving rise to the claim.

  3. Third-Party Services
    Seller is not responsible for acts or omissions of third parties, including artists, carriers, installers, or agents.

  4. No Liability for Delays or Changes
    Seller shall not be liable for any delay, change, or failure caused by suppliers, manufacturers, or other factors as defined in Section XII.

  5. Exclusive Remedy
    Buyer’s sole remedy for any claim shall be limited to repair, replacement, or refund, as determined by Seller.

XIV. SEVERABILITY

If any provision of these Terms is found invalid or unenforceable, the remainder shall continue in full effect. Such invalid provision shall be modified or severed only to the extent necessary to make it enforceable.

XV. GOVERNING LAW AND JURISDICTION

These Terms and Conditions, and any dispute or claim arising out of or relating to them, shall be governed by the laws of the State of New York. Both parties consent to the exclusive jurisdiction and venue of the state and federal courts located in New York County, New York. Buyer waives any objection to jurisdiction or venue.

XVI. HOLD HARMLESS AND INDEMNIFICATION

Buyer agrees to indemnify, defend, and hold harmless Love House LLC, its owners, employees, agents, affiliates, contractors, and artists (collectively, “Seller Parties”) from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorney’s fees) arising out of or related to:

  1. Buyer’s purchase, handling, transport, installation, or use of the Goods;

  2. Buyer’s breach of these Terms;

  3. Any injury or property damage caused by Buyer or its agents;

  4. Any third-party claims related to the Goods; or

  5. Any alleged IP, publicity, or privacy violations not caused by Seller’s negligence.

This indemnification shall survive delivery, payment, and completion of the transaction and extend to all related proceedings thereafter.