Terms of Sale
Love House LLC Terms And Conditions Of Sale
These Terms and Conditions apply to every quote, order, invoice and sale by Love House LLC, whether placed in our showroom, by email, by phone, through a purchasing agent or through our website. By placing an order, approving a quote, or paying an invoice (whether paid by Buyer or by anyone on Buyer's behalf), Buyer agrees to these Terms. Seller reserves the right to update these Terms at any time, and Buyer agrees to the most current version as published on the Love House website.
Love House informs Buyer of these Terms in writing on every invoice and encourages Buyer to review them before purchase. It is Buyer's responsibility to read and verify these Terms, including any updates, before placing an order or making payment.
I. Definitions
"Buyer" means the person or entity named on Seller's invoice. On trade orders, Buyer is the Trade Member.
"Seller" means Love House LLC.
"Goods" means the products supplied by Seller to Buyer, including custom and made-to-order pieces.
"Maker" means the artist, studio, workshop or manufacturer that produces the Goods.
"Trade Member" means an interior designer, architect, purchasing agent or other trade professional approved for Seller's Trade Program.
"End Client" means a Trade Member's own client or any other person for whom a Buyer purchases Goods.
"Production Weeks" means weeks in which the Maker's workshop is open and operating, as described in Section VII.
II. General
Entire Agreement
These Terms, the accepted invoice, any written specifications or approvals expressly incorporated into that invoice, and any owner-approved written amendments form the agreement for each order. Any conflicting purchase order or procurement terms submitted by Buyer are rejected unless an owner of Seller expressly accepts them in writing. If documents conflict, an owner-approved amendment controls, followed by the accepted invoice and incorporated specifications, followed by these Terms.Changes Must Be In Writing
Any variation of these Terms must be agreed in writing and confirmed by an owner of Love House LLC. Verbal statements, or estimates and commitments made by staff, do not change these Terms.Written Communication
Email is a valid form of written notice and approval. Notices to Seller must be sent to info@lovehouseny.com. Buyer is responsible for keeping its contact details current and monitored.Separate Agreements
Prop and furniture rentals, gallery and event rentals, consignment, and interior design or styling services are governed by separate written agreements. These Terms apply to those services only where that agreement says so.Updates To These Terms
Seller reserves the right to modify, update or amend these Terms at any time without notice. The version published on the Love House website is the current and governing version of these Terms.
III. Quotes And Pricing
Quote Validity
Quotes, including shipping quotes, are valid for thirty (30) days from the date issued unless the quote states otherwise. After that, pricing, shipping and lead times may be re-quoted.When Pricing Is Fixed
Pricing is fixed once the invoice is paid within its validity period. Before payment, Seller may revise pricing to reflect changes in the Maker's pricing, exchange rates, materials or freight.What Is Included
Only the items, finishes, dimensions, options and services listed on the invoice are included. Anything not listed, including white glove delivery, inside delivery, installation, COM fabric, bulbs, hardware or certification, is excluded unless added to the invoice in writing.Errors
Seller may correct a genuine clerical or calculation error before production begins by promptly notifying Buyer. If an error materially increases the agreed price, Buyer may decline the correction and receive a refund of amounts paid for affected, unfulfilled Goods. Seller will not unilaterally increase the agreed price after timely payment except for charges expressly excluded from the purchase price or a subsequently approved change order.Discounts
The Trade Program discount is the only discount Seller offers. Discounts do not combine and do not apply to shipping, crating, duties, taxes, fees or services.Sales Tax
Applicable sales tax is charged unless Buyer provides a valid resale or exemption certificate before the invoice is paid. Buyer is responsible for any tax later found to be due.
IV. Payment
Deposits And Balances
Unless the invoice states otherwise, custom and made-to-order Goods require payment in full, or a deposit of at least fifty percent (50%) where Seller agrees to a deposit, before the order is placed with the Maker. Any balance is due before the Goods are released for shipment or collection.Cleared Funds
Orders are placed with the Maker only after payment has cleared in Seller's account.Payment Methods
Seller accepts payment by check, ACH bank transfer, wire transfer, Zelle, Venmo and PayPal, subject to Seller confirming the payment instructions and availability of each method for the transaction. Credit cards may also be accepted upon request. ACH, checks and wire transfers do not incur a Love House credit-card surcharge; any applicable platform transaction fees or other charges for Zelle, Venmo or PayPal will be disclosed before payment is authorized. Seller discloses available payment methods and any credit-card price differential on its initial written estimate, and the full credit-card transaction price, inclusive of any lawful surcharge, must be clearly disclosed before Buyer agrees to purchase or pays. Any credit-card surcharge shall not exceed Seller’s actual charge for credit-card use or another applicable legal or card-network limit, whichever is lower. No credit-card surcharge applies to debit-card payments. Buyer is responsible for any separately disclosed bank, wire, currency conversion or intermediary charges arising from Buyer’s selected transfer method, to the extent permitted by law.Payments By Others
A payment made by an End Client or any other party toward Buyer's invoice is treated as Buyer's payment. It does not make that party a Buyer or give it any rights under these Terms.Duplicate Or Superseded Invoices
Only the most recent invoice Seller issues for an order is valid; any earlier version is void. If a superseded invoice or the same invoice is paid more than once, Seller will refund the overpayment to the payer by the original payment method or by check within thirty (30) days of confirming it. An overpayment does not change the order, its price or its lead time.Late Payment
Overdue balances may accrue interest at the lower of 1.5% per month or the maximum lawful rate, to the extent permitted by law. Seller may suspend further performance to the extent lawfully permitted while a material balance remains unpaid, after giving notice. Seller may assess reasonable collection costs and lawful attorney fees where contractually recoverable. Goods unclaimed because of nonpayment may incur storage fees and be handled under Section XI; any disposition or retention of payments will comply with applicable law and account for Seller’s actual costs and obligations.
V. Trade Program
Eligibility
Trade pricing is available only to approved Trade Members with a valid resale certificate or certificate of authority on file with Seller. Seller may suspend or withdraw trade pricing for any account that is not in good standing or breaches these Terms.The Trade Member Is The Buyer
On orders placed through a trade account, the Trade Member named on the invoice is the Buyer and Seller's sole client. Seller has no contractual relationship with the Trade Member's End Clients, purchasing agents or other third parties.End Client Relationships
Any fees, markups, timelines, credits, guarantees or other commitments a Trade Member makes to its End Clients are solely between them. Seller is not bound by or responsible for them. Trade Members must not present estimated lead times to their End Clients as fixed or guaranteed dates.Communication
Seller communicates about trade orders with the Trade Member, who is responsible for relaying information to its End Clients and managing their expectations in line with these Terms.End Client Disputes
Any complaint, dispute, chargeback or claim raised by an End Client, including a dispute of a charge the Trade Member made to its End Client, is the Trade Member's responsibility to resolve. It does not affect amounts owed to Seller or entitle the Trade Member to any discount, credit, cancellation or refund.Indemnification
The Trade Member will indemnify and hold Seller harmless from any claims, losses, fees, chargebacks and costs, including reasonable attorney's fees, arising from its agreements with, representations to, or disputes with its End Clients.Acceptance
By applying for a trade account, or by placing or paying for an order through one, the Trade Member accepts these Terms, as updated from time to time, for all current and future orders.
VI. Product, Custom Orders And Approvals
Most Love House pieces are handmade and produced to order. Photographs and listings are representative only and may differ from the Goods received.
Custom Production And Variations
Due to the handmade nature of production, minor variations in material, tone, finish or dimension may occur. These are characteristics of artisanal craftsmanship, not defects.Dimensional Tolerances
Custom dimensions are available on request. Tolerances of up to one (1) inch may occur in handmade production.Approvals
Buyer's written approval of drawings, dimensions, materials and finishes is final, and production follows the approved specification. Buyer is responsible for confirming that the Goods suit the intended space, including fit, clearances, access and use.Changes After Approval
Changes requested after approval or payment require a written change order, may be declined by the Maker, and may add cost and restart the lead time. Custom drawings, material sourcing and samples require a deposit to begin, and more than two (2) rounds of revisions may be charged.Customer's Own Material (COM)
Where an upholstered piece is ordered COM, Buyer supplies the fabric in the yardage the Maker specifies and ships it to the Maker at Buyer's cost and risk, including any duties. COM fabric is not included in the price. Seller and the Maker are not responsible for the fabric's suitability, flaws, shortfalls, shrinkage, wear or appearance once upholstered. The lead time begins only when the Maker has received and accepted all COM fabric.Site Verification And Custom Fabrication
Buyer is responsible for independent verification of site measurements, structural load, clearances, doorway and elevator access, substrates, anchoring, applicable codes and suitability for intended use before final approval. Shop drawings are fabrication documents, not architectural or engineering certification, unless separately contracted. Field changes or concealed conditions may require revised pricing and scheduling.Substitutions And Material Availability
Seller will seek Buyer’s written approval for any material change to the approved design, dimensions, finish or specified materials. Minor natural variations remain governed by Section IX. If a specified material becomes unavailable, Seller may propose a comparable alternative or discuss cancellation or other remedies as required by law; no material substitution is binding without Buyer approval.
VII. Lead Times
Estimates Only
All quoted production lead times refer only to the Maker’s estimated fabrication period and are good-faith estimates, not guaranteed completion, dispatch, delivery or installation dates. The quoted production period is separate from freight collection, transit and final delivery, which are additional and excluded unless expressly stated otherwise in writing. An agreed guaranteed date must be expressly identified as such in writing and confirmed by an owner of Love House LLC.When Lead Times Begin
Estimated production time starts when cleared funds, required specifications and final written approvals, and accepted COM materials (where applicable) are complete, and the Maker confirms the order is ready to enter its production schedule. An estimate expressed in Production Weeks excludes the closure periods defined below. For any sale subject to a statutory shipping deadline, these internal milestones do not postpone or override the legal shipment deadline.Holidays, Closures And Backlog
Production Weeks exclude public and religious holidays and seasonal workshop closures in the Maker's country, including the August closure period common in Europe and the Christmas and New Year period. They also exclude the reasonable time a Maker needs after a closure to resume operations and complete orders already in its queue.What Lead Times Exclude
Production lead times exclude freight collection and booking, crating and shipping where not included in the production scope, transit, customs clearance, receiving, delivery scheduling and installation. Buyer-requested changes, delayed approvals, late payment, missing COM materials and other Buyer-dependent holds may also extend the estimated production schedule. An estimate of production completion is not itself a quotation of transit or final delivery time.Updated Estimates
Seller will make reasonable efforts to communicate material revisions to the Maker’s estimated production completion. A reasonable revision to a non-guaranteed fabrication estimate does not, by itself, constitute a material breach or create a contractual right to cancel, withhold payment, refuse delivery, or demand a discount or refund. Seller may consider discretionary cancellation requests under Section XV. Separate mandatory shipment-notice, consent and refund obligations, where applicable to the particular transaction, remain governed by law and are not waived by this provision. The Trade Member is responsible for accurately communicating production estimates and separate freight and delivery timing to its End Client.Production Updates
Where a Maker is able to provide them, Seller may share progress updates or photographs as a courtesy. Updates do not change the lead time or Buyer's obligations, and Seller cannot require a Maker to supply photographs on demand.Statutory Shipping Notices
For a transaction governed by mandatory shipping-time rules, Seller will comply with applicable requirements concerning reasonable shipment expectations, delay notices, consent, cancellation and refunds. These requirements concern the legally applicable time for shipment, distinct from transit or delivery, and may apply even when the piece is custom-made. Nothing in these Terms converts a non-guaranteed production estimate into a guaranteed installation date or waives a mandatory legal remedy.
VIII. Samples, Showroom And In-Stock Pieces
Samples
Material and finish samples are loaned unless sold. Buyer must return loaned samples within fourteen (14) days, in the condition received, at Buyer's cost. Samples not returned are invoiced at their replacement cost. Samples show the general character of a material; the finished Goods will vary from them as described in Section IX.Showroom And In-Stock Pieces
Showroom, floor, vintage and in-stock pieces are sold as-is and may show handling, display or age-related wear consistent with their history. Buyer is encouraged to inspect them before purchase.Holds
Pieces are held only once a deposit is received, unless Seller agrees otherwise in writing.Sample Availability And Approval
Samples and mockups are subject to availability and may involve non-refundable development or freight charges if disclosed in advance. A sample approval establishes the agreed general material and finish standard, subject to disclosed handmade and natural variation; it is not approval of material defects or substantial deviations from written specifications.
IX. Natural Material Characteristics And Variations
Open-Pore And Natural Stone
Open-pore stones, such as travertine and other unsealed stones, are formed by mineral deposits over time and naturally feature irregularities like fissures, pores and hairline markings, particularly along straight edges and corners. These variations are inherent to the material and are not defects.Solid Wood
Solid wood may expand or contract with temperature, humidity or environmental changes, especially after delivery. This may cause micro-cracks or minor surface separations in the wood or finish, which typically stabilize over time and are not defects.General Material Variations
All materials vary in tone, color, texture and pattern. Each piece is unique and may differ from samples or photos. These characteristics are part of the handmade process and are not grounds for rejection, discount or return. Lighting and screen settings affect how finishes appear in pictures.Finish Variations
Love House and its Makers make every effort to represent finishes accurately; however, variations in wood stain, paint sheen, metal patina and ceramic glaze result from natural reactions in the crafting process. Refinishing or rework requested for these reasons is billed at Buyer's expense.Care And Maintenance
Unless otherwise specified, care includes regular dusting and gentle cleaning with a dry microfiber cloth. For tougher grime, use a damp cloth with water and a mild diluted soap unless otherwise advised. Avoid pressure, scrubbing, and abrasive or chemical cleaners. Buyer is responsible for damage caused by improper handling, cleaning or environment.
X. Lighting And Electrical
Certification
Many lighting pieces are handmade abroad and are not UL or ETL listed unless the listing or invoice states otherwise. Certification, rewiring or listing for a specific project is available on request, at Buyer's cost, and may extend the lead time.Installation
Hardwired fixtures must be installed by a licensed electrician in compliance with local codes. Buyer is responsible for junction boxes, mounting, canopies where not supplied, bulbs, dimmers, transformers, voltage and plug adaptation, and all installation costs.No Liability For Installation
Seller does not perform electrical installation unless separately contracted. Buyer is responsible for engaging qualified installers and verifying applicable code, fixture listing, site structure, load capacity and compatibility before installation. Seller does not assume liability for work performed by independent installers or defects attributable to improper installation, except to the extent liability cannot lawfully be excluded.
XI. Delivery
Love House coordinates insured transportation through independent third-party carriers. Unless otherwise agreed in writing, the applicable delivery and risk terms are FCA (Free Carrier, Incoterms® 2020) at the Maker’s studio or other named handover point shown on the invoice. Seller does not itself transport or take physical custody of Goods during transit.
Receiving Location And Contact Information
The shipping address, receiver, phone number and email confirmed on the paid invoice are used for all shipments, whether to Buyer, an End Client or a receiving warehouse. Buyer must ensure these details are valid and monitored. Buyer is solely responsible for ensuring the delivery location is accessible, suitable and prepared to receive the Goods, including accurate information on site conditions, access points, dimensions of doorways, hallways, elevators and stairwells, building requirements including certificates of insurance (COIs), scheduling constraints, and any labor, equipment or permissions required. Seller and its carriers do not guarantee delivery where access is restricted, impractical or unsafe. Delays, storage, re-delivery, additional labor or equipment, or return of Goods resulting from these conditions are at Buyer's cost.Shipping Terms
Unless Seller expressly agrees otherwise in writing, Goods are sold FCA (Free Carrier, Incoterms® 2020) at the Maker’s studio or other named handover point specified on the invoice. Where pickup occurs at the Maker’s premises, the Goods are delivered under FCA when loaded onto the collecting carrier’s vehicle; where the agreed handover point is elsewhere, delivery occurs when the Goods are placed at the carrier’s disposal on Seller’s arriving transport, ready for unloading, as provided by FCA. Risk passes to Buyer at that FCA delivery point, even if Love House arranges and pays for subsequent freight and insurance as an additional service. The invoice or shipping quotation identifies the pickup point, destination, transportation services, crating and any separately purchased delivery or installation services. Freight, inside delivery, unpacking, placement, assembly, mounting and electrical work are included only to the extent expressly quoted. The parties may agree to a different delivery term and named place in writing on the invoice.Changes To Delivery
Changes to the delivery address, receiver, service level or date after the invoice is paid are re-quoted and billed to Buyer at cost, and may delay shipment.Shipping Quotes
Shipping quotes are estimates valid for thirty (30) days. If shipment is delayed at Buyer's request or because of Buyer's site, approvals or payment, Seller may re-quote shipping and Buyer pays any increase.Failed Deliveries And Carrier Holds
If a delivery fails because no one is available to receive it, contact details are wrong, or the site is not ready, Buyer must collect or reschedule within the carrier's deadline. Any re-delivery, storage, return-to-sender or reshipping costs are Buyer's responsibility.Collection And Storage
Buyer must collect available Goods within seven (7) days after written readiness notice, unless the parties agree otherwise. After that period, storage may be charged at $25 per item per day if disclosed in the readiness notice, together with documented third-party storage or handling charges where applicable. Seller will give written notice and a reasonable opportunity to arrange collection before exercising any lawful remedy for prolonged noncollection. Goods will not be deemed forfeited or disposed of except in accordance with applicable law.Tariffs, Duties And Fees
All duties, tariffs, taxes and import-related fees are Buyer's sole responsibility and are not included in the purchase price or any shipping quote unless expressly agreed in writing. These charges are set by government authorities, may change at any time, including between purchase and customs entry, and cannot be determined until the Goods are assessed at customs. Any increase or newly imposed tariff remains Buyer's responsibility, regardless of when the Goods ship. Buyer is responsible for coordinating and paying all customs charges with the designated broker or authority unless otherwise agreed in writing. Failure to pay promptly may result in delays, storage, return or abandonment, at Buyer's cost. Any refunds, rebates or reimbursement programs must be pursued by Buyer. If Seller advances any such charges, they are immediately reimbursable on invoice and may include an administrative fee.Delays And Limitations
Shipping and delivery timelines are estimates and are not guaranteed. Seller is not responsible for delays caused by carriers, customs, weather, scheduling or other logistical disruptions, or for any resulting losses, including project delays, loss of use or additional costs to Buyer or any third party. Shipping delays are not grounds for cancellation, refusal of delivery or refund, except where applicable law requires otherwise.Receiver And Warehouse Acceptance
A delivery to a warehouse, freight forwarder, installer or other receiver designated by Buyer is delivery to Buyer’s authorized receiving agent for inspection and logistics purposes, subject to the agreed delivery term and applicable law. Buyer must ensure that the receiver documents condition, photographs packaging and promptly forwards any claim information. The receiver’s failure to report damage may prejudice carrier recovery.Split Shipments And Consolidation
Multiple items may complete at different times. Seller may propose consolidated or partial shipment; Buyer approval is required for any materially increased freight or additional charge. Holding completed Goods for consolidation at Buyer’s request may result in disclosed storage charges and revised shipment estimates.
XII. Inspection, Damage And Repairs
On Delivery
Buyer or Buyer's receiver must photograph all packaging before opening, note any visible damage on the carrier's delivery receipt, and keep all crating and packaging until any claim is settled.Reporting
Buyer or its designated receiver must inspect Goods promptly and report visible shipping damage, shortages or discrepancies to Seller in writing with photographs, preferably within forty-eight (48) hours, to preserve carrier claims. Concealed damage should be reported promptly after discovery, and all packaging retained. Late notice may impair a carrier claim but does not waive nonwaivable statutory rights or claims for latent defects that could not reasonably have been discovered in that period.Seller's Remedy
For timely reported issues, Seller will assess the evidence with the Maker and carrier and propose an appropriate remedy, which may include repair, refinishing, replacement or refund where required or appropriate. Seller will not require an unauthorized third-party repair. Any rights or remedies that cannot be limited under applicable law remain available.No Unauthorized Repairs
Buyer must not repair, refinish, alter or have a third party work on the Goods before Seller approves it in writing. Unauthorized work releases Seller and the Maker from any further obligation for that issue.Repair Costs And Allowances
Seller covers repair costs or allowances only when approved in writing, in advance, against a written quote.After Acceptance
Love House will make reasonable efforts to help coordinate a Maker or qualified service provider for requests made within one (1) year of delivery, but does not offer a separate gallery warranty unless expressly stated on the invoice. Any applicable Maker warranty or mandatory warranty rights remain unaffected. Routine service, damage caused by improper use, removal and reinstallation may be chargeable, subject to applicable law.
XIII. Risk
Transfer Of Risk
Unless a different delivery term and named location are expressly agreed in writing, risk of loss, theft, damage or deterioration passes to Buyer at delivery to the designated carrier under FCA (Free Carrier, Incoterms® 2020) at the Maker’s studio or named handover point. For pickup at the Maker’s premises, this occurs when the Goods are loaded onto the collecting vehicle; for another named handover point, the FCA delivery rule for that location applies. Love House’s arrangement or payment of freight or cargo insurance does not postpone this transfer of risk. This provision does not waive rights or obligations that applicable law does not permit the parties to exclude, including obligations concerning nonconforming Goods.Carrier Responsibility
Transportation is performed by independent carriers. After risk passes under the agreed shipping term, freight damage or loss is to be pursued through applicable carrier liability and cargo insurance, subject to the relevant terms and claim procedures. Love House will reasonably assist with claims on freight it arranges and make available relevant photographs, documents and communications. Carrier possession does not automatically establish carrier liability or guarantee reimbursement. Nothing here excludes Seller’s responsibility for inadequate pre-shipment packaging, pre-existing defects, nonconforming Goods or other nonwaivable legal obligations.Storage And Handling
When Buyer requests a hold or fails to arrange timely pickup after written notice of readiness, disclosed storage and handling charges may apply. Risk transfers according to the applicable delivery term, any agreed collection arrangements and applicable law, rather than solely because Goods are ready for collection.Insurance
Love House arranges cargo insurance for shipments it coordinates. Insurance coverage, insured value, deductibles, exclusions and claims procedures are governed by the applicable policy and shipping documents, and insurance does not change the FCA transfer-of-risk point. Buyer must cooperate in documenting any claim, preserving original packaging and timely reporting loss or damage. Where Buyer arranges its own transportation, Buyer is responsible for confirming insurance coverage unless otherwise agreed in writing. Insurance proceeds are subject to applicable policy limits and do not guarantee payment of the full claimed amount.
XIV. Title
Retention Of Title
Title remains with Seller until Seller has received payment in full, including all related fees, even after risk has transferred.Right Of Repossession
If payment is not made or these Terms are breached, Seller may reclaim unpaid Goods, and Buyer is responsible for all related costs.Restrictions On Resale Or Transfer
Buyer may not sell, pledge or transfer the Goods before payment is complete without Seller's written authorization.
XV. Cancellations And Returns
Custom-fabricated and made-to-order Goods are generally final sale. Seller may consider discretionary cancellation requests individually, subject to documented commitments and applicable law.
Binding Custom Orders
Each accepted order is a specific production commitment. Goods produced to Buyer-approved dimensions, material, finish, configuration or other specifications may have little or no resale market. Once Seller has committed to the Maker or incurred project-specific design, procurement, fabrication or other obligations, Buyer has no contractual right to cancel for convenience, changes in a project or an End Client’s preferences, or reasonable changes to non-guaranteed production estimates, except where Seller agrees in writing or applicable law requires cancellation.Order Classification
Seller may identify Goods on the invoice as Custom Fabricated, Made to Order or In Stock. Custom Fabricated includes Goods substantially tailored to Buyer’s specifications. Made to Order refers to Goods produced after purchase in a standard configuration. Classification alone does not decide the applicability of any statutory rights.Material Commitments And Custom-Cut Stone
Buyer acknowledges that natural-stone slabs, specially ordered materials, and other components may be sourced and transported specifically for an order before fabrication begins. Once slabs are cut, drilled, finished or otherwise processed for the approved dimensions, those materials may be unsuitable for another commission and have little or no recoverable value. For a discretionary cancellation, documented non-recoverable costs may include the cost of those slabs and materials, inbound and outbound freight, tariffs and duties, crating, fabrication, shop drawings, third-party charges, and non-cancellable Maker commitments, whether or not the finished piece is complete. Seller will credit any actual salvage, supplier refund, resale proceeds or other recovery against overlapping charges.Case-By-Case Cancellations For Delays
If a material delay occurs, Seller may, at its discretion, consider a request to cancel or partially cancel, taking into account the nature of the Goods, the stage of sourcing and production, Maker commitments, options for repurposing or resale, and the circumstances of the delay. Approval must be in writing and must specify the refund, any applicable cancellation or restocking charges, and the treatment of non-recoverable costs. Seller does not promise approval solely because an estimate changes.Standard Made-To-Order And Resalable Goods
Where Goods are not customized and Seller agrees in writing to cancellation or return, Seller may deduct a restocking fee of twenty-five percent (25%) of the affected Goods’ purchase price, plus reasonable documented, non-recoverable costs for procurement, freight, tariffs, storage, handling, packaging, restoration or work already performed, to the extent permitted by law. This fee is not automatic for every cancellation and does not apply to mandatory statutory refunds. Seller will not charge twice for the same loss or expense and will account for recoveries from suppliers or resale. For an approved return after delivery, Goods must be in the condition and packaging required in Seller’s written return authorization, and return transportation and insurance are Buyer’s responsibility unless law requires otherwise.Deposits And Refund Calculation
Deposits and other payments may be applied to project-specific design, material procurement, Maker deposits and committed capacity, fabrication and other costs. For a discretionary cancellation, Seller will provide the agreed refund amount after applicable permitted charges; if the charges exceed payments received, any additional amount is due only to the extent expressly agreed and legally recoverable. A deposit is not automatically forfeited in full merely because it is called non-refundable.Rights Required By Law
Nothing in these Terms limits any non-waivable cancellation, rejection or refund rights under applicable consumer-protection law or other law governing the transaction. Where a full refund is legally required, including for a covered mail, Internet or telephone order subject to mandatory delayed-shipment cancellation rights, Seller will issue the required refund without deduction of restocking fees or committed costs. These legally required remedies are distinct from Seller’s discretionary accommodation policy.Excluded Grounds
Natural variations and characteristics described in Section IX, and damage resulting from improper storage, handling, care or unauthorized alteration, do not independently provide a contractual right to cancel or return, without limiting any mandatory legal rights or valid claims for nonconforming or damaged Goods.
XVI. Chargebacks And Payment Disputes
Good-Faith Resolution
Buyer agrees to communicate concerns regarding an order to Seller in writing and provide Seller a reasonable opportunity to investigate and resolve an alleged failure to perform before initiating a payment dispute, except where immediate action is permitted or required by applicable law.Estimated Lead Times And Production Delays
Buyer acknowledges the distinction in Section VII between estimated fabrication time, shipment and transit or final delivery. A reasonable revision to a non-guaranteed production estimate, ordinary workshop sequencing or the absence of interim progress photographs does not, by itself, establish a material contractual breach or create a contractual entitlement to cancel, obtain a refund or reverse payment. Any nonwaivable rights relating to the legally applicable shipment deadline remain unaffected.Contractual Grounds For Dispute
Buyer agrees not to initiate a chargeback or payment reversal as a means of circumventing the agreed cancellation, final-sale, or payment obligations. For contractual claims, Buyer must identify a material failure by Seller to perform an obligation under these Terms that remains unresolved after written notice and a reasonable opportunity to remedy it, except where applicable law provides otherwise. A change in Buyer’s or an End Client’s circumstances, project schedule, preferences, or financial arrangements does not constitute a breach by Seller.Unauthorized Or Improper Payment Reversals
Where a payment reversal is determined to be fraudulent, duplicative, or otherwise improper, Seller reserves the right, to the extent permitted by law, to suspend further performance, pursue valid outstanding balances, and recover reasonable, legally recoverable collection costs. Seller may submit the invoice, approved specifications, payment records, these Terms, production correspondence, and other relevant documentation to the payment provider when responding to a dispute.Preservation Of Legal Rights
Nothing in this section waives or restricts any nonwaivable consumer protection, billing-dispute, payment-network, or statutory cancellation rights. Where applicable law requires a refund, Seller will comply with that requirement. Any cancellation, credit, or refund voluntarily offered by Seller outside its legal obligations is evaluated individually and does not modify these Terms or establish a precedent for other orders.
XVII. Online Orders
Shipping Not Included
Website prices do not include shipping. After an online order is placed, Seller will contact Buyer to confirm delivery details and provide a shipping quote. Payment is captured once shipping is agreed.Unconfirmed Orders
If Buyer does not confirm shipping within seven (7) days, Seller may cancel the order and release or refund any payment.Availability And Errors
Listings are subject to availability. Seller may cancel any order placed at an incorrect price or for an unavailable item, with a full refund of any amount paid. Orders placed at a $0 total or through automated or fraudulent means are void.
XVIII. Non-Circumvention And Confidentiality
Maker Relationships
For twenty-four (24) months after any quote or order, Buyer will not purchase, directly or through another party, from a Maker or source introduced to Buyer by Seller, for work Seller quoted or offers, without going through Seller. If Buyer does, Buyer will pay Seller the commission Seller would have earned on that purchase.Confidential Information
Seller's pricing, quotes, Maker contacts, drawings and production details are confidential and may be shared only with Buyer's End Client for the purpose of the order.
XIX. Imagery, Intellectual Property And Usage Rights
Usage Rights
By purchasing a piece from Love House, either directly or through agents acting on Buyer's behalf, Buyer grants Seller (Love House LLC and its owners, employees, affiliates and agents) the perpetual, irrevocable right to use, reproduce, adapt, display and distribute images, photographs, renderings or other representations of the purchased Goods for any purpose, including marketing, promotional, editorial and educational uses, in any media now known or later developed.Intellectual Property Ownership
All designs, artworks, trademarks, trade dress, logos, text and brand elements associated with Love House LLC or its represented Makers remain the sole intellectual property of Love House LLC and/or the originating Maker, unless otherwise agreed in writing and signed by both parties before the sale. Nothing in these Terms transfers that intellectual property to Buyer.Buyer's Representations
Buyer represents that it has obtained all rights, licenses and permissions from third parties, including photographers, stylists, designers or influencers, needed to permit Seller's use of related images of the purchased piece.Indemnification
Buyer will indemnify, defend and hold harmless Love House LLC, its owners, agents, employees, affiliates, Makers and contractors from any claims, damages, liabilities and costs, including reasonable attorney's fees, arising from third-party agreements or restrictions on imagery of the purchased piece, or from any intellectual property, publicity or licensing dispute involving those images.
XX. Force Majeure
Seller is not liable for any delay or failure to perform caused by events beyond its reasonable control ("Force Majeure Event"), including acts of God, natural disasters, war, terrorism, civil unrest, strikes, labor disputes, governmental restrictions, policy changes, supply chain disruptions, material shortages, shipping or customs delays, pandemics, and failure of suppliers, Makers or carriers.
Suspension Of Obligations
Seller's obligations are suspended for the duration of any Force Majeure Event, and lead times and delivery schedules extend automatically for the duration of the delay plus a reasonable recovery period.Notification And Mitigation
Seller will make reasonable efforts to notify Buyer and take commercially reasonable steps to limit delays.Termination For Extended Delays
If a Force Majeure Event prevents performance for an extended period, the parties may discuss termination, alternative fulfillment or an appropriate settlement in writing. Any statutory delayed-shipment cancellation and refund rights apply regardless of the event’s duration. Seller may not retain payments where law requires their refund.
XXI. Limitation Of Liability
Extent Of Liability
To the fullest extent permitted by law, Seller is not liable for indirect, incidental, special or consequential damages, including lost profits, business interruption, design fees, project delays or loss of use. This exclusion does not apply where prohibited by law or to liability that cannot lawfully be excluded.Maximum Recovery
To the fullest extent permitted by law, Seller’s aggregate contractual liability arising from specific Goods will not exceed the amount actually paid to Seller for those Goods. This cap does not limit liability that cannot legally be capped, including applicable statutory remedies.Third Parties
Seller is not liable for independent third-party acts or omissions beyond Seller’s control except where Seller is legally responsible or has expressly assumed a duty under the order, the delivery term or applicable law.Exclusive Remedy
Where lawfully permitted, Seller may elect among appropriate repair, replacement or refund remedies after evaluating the claim. This provision does not eliminate remedies that applicable law requires.
XXII. Hold Harmless And Indemnification
Buyer will indemnify, defend and hold harmless Love House LLC, its owners, employees, agents, affiliates, contractors and Makers from any claims, liabilities, damages, losses, costs and expenses, including reasonable attorney's fees, arising from:
Buyer's purchase, handling, transport, installation or use of the Goods;
Buyer's breach of these Terms;
Any injury or property damage caused by Buyer, its End Clients or its agents;
Any claim by an End Client or other third party related to the Goods or the order; or
Any alleged intellectual property, publicity or privacy violation not caused by Seller's negligence.
This indemnification survives delivery, payment and completion of the transaction.
No Waiver And Survival
A failure or delay by Seller to enforce a provision is not a waiver of later enforcement. Provisions intended to survive, including payment, intellectual property, confidentiality, indemnification and dispute resolution, survive to the extent permitted by law.
XXIII. Severability
If any provision of these Terms is found invalid or unenforceable, the remainder continues in full effect, and the invalid provision is modified or severed only to the extent necessary to make it enforceable.
XXIV. Governing Law And Jurisdiction
These Terms, and any dispute arising from them, are governed by the laws of the State of New York. Both parties consent to the exclusive jurisdiction and venue of the state and federal courts located in New York County, New York, and Buyer waives any objection to that jurisdiction or venue.